If you take your car into a mechanic and your mechanic finds that your brakes are shot, but doesn’t want to tell you that the brakes are shot or he doesn’t want to have to charge your for the brakes or he doesn’t feel like doing the brakes, that would be criminal if he let you out of that shop with dysfunctional, non-working brakes. Or unsafe brakes. And we would freak out finding out that other professions were doing this.

And yet as designers, we’re willing to accept that somehow giving a crap about the effect our work has on people is a super-special extra thing that we do. And then when we do it, we start putting ourselves on a pedestal and it’s like, «I’m changing the world!» It’s just called a job. This is the job that we signed up for and these are all core parts of that job.

Mike Monteiro.